At Madhav Dairy customer satisfaction is our top priority. This Returns & Refund Policy outlines our practices regarding returns, exchanges, and refunds for products or services purchased through our platform.
By placing an order, you agree to the terms below.
1. Return Eligibility
You may request a return or exchange under the following conditions:
- The item was purchased directly from our website/platform.
- The return request is made within 3 days from the date you receive the product.
- The product is unused, in its original packaging, and in resalable condition.
- You provide a valid proof of purchase (e.g., order number or invoice).
2. Non-Returnable/Non-Refundable Items
The following items are not eligible for return or refund:
- Downloadable digital products
- Customized or personalized items
- Services that have already been rendered
- Items marked as “final sale” or “non-returnable”
- Perishable goods (e.g., food, flowers)
- Gift cards or store credit
- Items returned after the return window
3. Damaged or Defective Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 24 hours of receiving the product
- Include photos or videos of the issue
- We will offer a free replacement, repair, or full refund based on the situation
4. Return Process
To initiate a return:
- Contact our support team at madhav@madhavdairyapp.com
- Wait for confirmation and return instructions
- Securely pack the item with all accessories and documentation
- Ship to the return address provided
Note: Items returned without prior authorization may not be accepted.
5. Return Shipping Costs
- If the return is due to our error (e.g., wrong or damaged product), we will cover return shipping costs.
- If the return is for any other reason (e.g., change of mind, sizing issues), the customer is responsible for shipping costs.
We recommend using a trackable shipping method. We are not responsible for lost or delayed return shipments.
6. Refunds
Once we receive and inspect your returned item:
- You will be notified via email or other methods of communication regarding the status of your refund
- Approved refunds will be processed to your original payment method
- Refunds typically take 5-10 business days to reflect in your account, depending on your bank or card issuer. However, in some cases, the refund process may take longer due to bank processing times, weekends, public holidays, or other unforeseen circumstances beyond our control.
7. Late or Missing Refunds
If you haven't received your refund:
- 1. Check your bank account or payment method again
- 2. Contact your credit card company or bank
- 3. If the issue persists, email us at madhav@madhavdairyapp.com
8. Exchanges
We offer exchanges only for:
- The same item in a different size, color, or model (if available)
- Damaged or defective products
To request an exchange, please follow the standard return process.
9. Digital Products & Services
All sales of digital products (e.g., downloads, software, eBooks) and services (e.g., consulting, subscriptions) are final and non-refundable, unless:
- The product was not delivered or is technically faulty
- A refund guarantee is explicitly stated on the product page
10. Subscription Cancellations
If you purchased a subscription service:
- You may cancel anytime before the next billing cycle
- No partial refunds are provided for unused subscription periods
- Cancellation policies will be specified during checkout or in your account settings
11. International Returns
International customers are responsible for:
- All return shipping fees
- Any customs, duties, or taxes incurred during return transit
Refunds will be issued in the original payment currency, minus any applicable charges.
12. Contact Us
If you have questions about your return, refund, or eligibility, contact our support team: madhav@madhavdairyapp.com
